At Memento Magnets, we want you to love your order. Please read our refund policy carefully before placing an order.
Custom & Personalised Products
Because every Memento Magnet is custom-made to your specifications using photos you provide, we are unable to accept returns or offer refunds for change of mind. This is standard practice for personalised products.
Faulty or Damaged Items
If your order arrives damaged, defective, or significantly different from what you ordered, we will gladly offer you a free reprint or a full refund — no questions asked.
To be eligible, please:
- Email us at orders@mementomagnets.com within 14 days of receiving your order
- Include your order number and a clear photo of the issue
We will assess your claim and respond within 1–2 business days with a resolution.
Incorrect Photo or Order Error (Your Mistake)
If you uploaded the wrong photo or entered incorrect order details, we may not be able to offer a refund, as production will have already begun. However, please contact us as soon as possible — if we haven't started printing yet, we'll do our best to accommodate the change.
Your Rights Under New Zealand Law
Our policy operates alongside your rights under the New Zealand Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Nothing in this policy limits or excludes those rights.
How Refunds Are Processed
Approved refunds are returned to your original payment method within 5–10 business days, depending on your bank or payment provider.
Contact
For any refund or return enquiries, please contact us at orders@mementomagnets.com.